Managing Tenants in a Multi-tenant SaaS
| dc.contributor.author | JU, Lei | en_US |
| dc.contributor.author | BANERJEE, Ansuman | en_US |
| dc.contributor.author | ROYCHOUDHURY, Abhik | en_US |
| dc.contributor.author | SENGUPTA, Bikram | en_US |
| dc.date.accessioned | 2010-10-28T03:38:36Z | en_US |
| dc.date.accessioned | 2017-01-23T07:00:13Z | |
| dc.date.available | 2010-10-28T03:38:36Z | en_US |
| dc.date.available | 2017-01-23T07:00:13Z | |
| dc.date.issued | 2010-10-28T03:38:36Z | en_US |
| dc.description.abstract | A multi-tenant software as a service (SaaS) system has to meet the needs of several tenant organizations, which connect to the system to utilize its services. To leverage economies of scale through reuse, a SaaS vendor would, in general, like to drive commonality amongst the requirements across tenants. However, many tenants will also come with some custom requirements that may be a prerequisite for them to adopt the SaaS system. These requirements then need to be addressed by evolving the SaaS system in a controlled manner, while still supporting the requirements of existing tenants. In this paper, we study the challenges associated with engineering multi-tenant SaaS systems and develop a framework to help evolve and validate such systems in a systematic manner. We adopt an intuitive formal model of services. We show that the proposed formalism is easily amenable to tenant requirement analysis and provides a systematic way to support multiple tenant onboarding and diverse service management. We perform a substantial case study of an online conference management system. | en_US |
| dc.format.extent | 374317 bytes | en_US |
| dc.format.mimetype | application/pdf | en_US |
| dc.identifier.uri | https://dl.comp.nus.edu.sg/xmlui/handle/1900.100/3302 | en_US |
| dc.language.iso | en | en_US |
| dc.relation.ispartofseries | TR10/10 | en_US |
| dc.title | Managing Tenants in a Multi-tenant SaaS | en_US |
| dc.type | Technical Report | en_US |